You do NOT need to live in San Marcos, TX to apply for this job (that is only the location of our corporate office). This is a work-at-home position .
You will NOT need to go into an office.
Our Work at Home program is available for qualified residents located in : Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (except Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Do you love tech? Do your friends and family always ask you to help them with their PC? Do you ever think to yourself I should get paid for this ? Well, now you can!
Why choose OneSupport? We promote exclusively from within! As a matter of fact, our CEO started out taking calls just like you would!
Want to know more about what we do? Watch this : style "font-family : 'helvetica';font-size : 12pt">
In the tech support role, you’ll work alongside other tech-minded people to handle inbound and outbound phone calls to troubleshoot customers, identify technical issues, and escalate issue reports while recording interactions on each call.
Calls will often be back to back with minimal time to document customer accounts in between, so it’s vital to multitask as you go.
Researching common issues and procedures using our internal resources and even seeking help from mentors will help ensure you’re prepared for anything! Some positions will also offer the opportunity for sales and upselling.
Applicants should have excellent reading, written, and verbal communication skills. The position requires regular attendance and punctuality.
- Up-to-date and completed resume
- Typing test showing 40 WPM or above and at least 80% accuracy
- Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position :
- Either a desktop or a laptop running an authentic / validated / native copy of Windows 10, 11 or the most current macOS (Macs cannot be more than 5 years old)
- Processor : If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed.
If you have a quad core or higher you will need at least a clock speed base or turbo speed.
- 3GB of RAM
- Direct / wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
- A Skype-compatible (hard-wired, not wireless) USB headset
- At least one 15" or larger monitor (more than one will make things easier)
- Skype-compatible webcam
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