Job Description
Job Description
Description :
Servers are the cornerstone of our guests' dining experiences, embodying excellence in service and genuine hospitality. They expertly navigate our menus, tailoring each interaction to meet the unique needs and desires of our guests while ensuring seamless restaurant operations.
Core Duties & Responsibilities
- Warmly greet guests within 30 seconds of seating, expressing genuine gratitude and sincerity.
- Provide comprehensive menu tours, showcasing expertise on our food and beverage offerings. Address guest inquiries regarding ingredients, preparation methods, and dietary restrictions to ensure a safe and enjoyable dining experience.
- Personalize menu overviews to align with guests' preferences and desired dining experiences.
- Anticipate and fulfill guest needs throughout their visit, adhering to service protocols and striving to exceed expectations.
- Drive sales and enhance guest satisfaction by continuously expanding job knowledge and identifying opportunities to enhance service.
- Contribute to restaurant efficiency by performing opening, running, and closing side work tasks diligently.
- Participate in pre-shift and ongoing educational opportunities to foster continuous learning and growth.
- Foster teamwork by holding oneself and teammates accountable to our standards of excellence, cultivating a positive and supportive work culture.
Professional Expectations
- Embrace a collaborative team approach to fulfill both the team mission and each guest's needs.
- Demonstrate emotional intelligence and effectively manage personal energy in a dynamic environment.
- Maintain a positive attitude, embrace opportunities for growth and learning, and take pride in professional presentation.
- Remain composed and focused in fast-paced settings, exhibiting strong attention to detail and efficient task prioritization.
- Refuse to compromise on standards or resort to shortcuts, upholding our commitment to excellence.
Requirements :
- Proven experience in restaurant serving roles, demonstrating consistency and reliability.
- Proficiency in POS duties and the ability to adapt to the restaurant's operational flow.
- Team mindset
- Passionate and inspired
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