Commercial Card Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Commercial Card, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead the development of a new market solution and turn the vision into action by managing each stage of the product lifecycle.
• Form a deep understanding of the technical specifications and benefits of the new solution, and effectively communicate those benefits to others, including customers, business and technical colleagues and executives
• Manage the development of the new product offering alongside Technology partners by defining and prioritizing a features backlog, running scrum meetings and defining KPIs
• Partner closely with Technology counterparts to guide the creation of the new solution and the development and testing required to meet the highest standards in API design
• Partner with marketing, servicing, and client experience teams to design and execute market research and voice of customer initiatives to inform development, marketing, servicing, and sales efforts
• Provide oversight of the end-to-end client experience, including management of client servicing strategy, adherence to servicing level agreements and assistance in resolving questions / customer escalations
• Bring a proactive positive influence across the Organization as a whole as a culture carrier with the intent to participate in various DE&I, employee engagement and talent development initiatives

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Analytical thinker with financial acumen and ability to interpret results and key performance metrics to drive change and deliver financial results
• Excellent communication and presentation skills including the ability to effectively organize and communicate complex information
• Demonstrated ability to lead and influence internal and external partners; self-motivated with the ability to effectively prioritize multiple initiatives

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Commercial card or treasury payments experience a strong plus
• 5+ years of application development management, or application, integration or enterprise architecture experience a strong plus
• Bachelor's degree, MBA preferred or equivalent experience. Computer Science background is a strong plus
30+ days ago