Position / Title : Field Service Technician
Type : Direct
Location(s) : Northern VA / DC Area ( openings) - Richmond, VA - Atlanta area, GA, and either Raleigh or Charlotte, NC
Work Schedule :
Day shift : Monday to Friday (No nights), Paid OT (as needed)
Work Setting : Client Sites / Onsite / In-Person / Field Service
of Positions :
Our client is a privately owned, global manufacturer of highly efficient temperature and humidity management products and solutions.
Our client engineers a full line of precision air conditioners, air handlers, ultrasonic humidifiers, desiccant dehumidifiers and custom solutions, specifically for industrial, commercial and mission critical applications.
Job Summary :
- Must possess or be able to develop subject matter expertise of Precision Cooling and Ultrasonic Humidification products.
- The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product / controls integration.
- Must reliably provide Factory Authorized Services including Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break / fix and Client interface.
- Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills.
- The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
Essential Duties :
- Provide technical support via phone when not scheduled for service
- Coordinate status of all service activity with Field Service Coordinators
- Review in advance any technical information required for scheduled service
- Minimize costs to the company from service and warranty transactions
- Thoroughly document all service activity and promptly submit all reports
- Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
- Report all expenses accurately and promptly
- Maintain vehicle inventory as necessary
- Available for overtime and off hour assignments
- Available for travel as assigned
- Attend Product Training sessions as assigned
- Other duties as assigned
Qualifications :
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal Candidate Requirements :
- years (Required)
- Journeyman License (Required)
- EPA Type II (Required)
- OSHA (Required)
Education and Experience (Certificates, Licenses, Registrations) :
High School Diploma and - years trade school education in HVAC / R and related areas
Apprenticeship licenses can include NATE, RETA, HVAC Excellence; (Technicians have a -day grace period to recertify after their certification expiration date.
After days, technicians must take and pass all exams to re-establish their certification)
- Must be in the process training to attain or currently hold a Journeyman's License for HVAC or equivalent license.
- Journeyman / Master HVAC trade license
- years related experience in the HVAC / R industry .
- Non-Licensed Journeyman / Master HVAC trade license, with at least - + years of commercial / industrial based HVAC / R experience) - Considered.
- Type II EPA certification for the handling and reclamation of refrigerants.
- Valid Driver's License with a good driving record.
- OSHA Training
Language Skills :
- Ability to read and follow written instructions.
- Ability to speak effectively with employees of organization.
- Ability to work from verbal instruction.
Mathematical Skills :
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.