Benefits Helpline Contractor

A company is looking for a Benefits Helpline Contractor to run a National Benefits Helpline and Screening Service.

Key Responsibilities

Manage the National Benefits Helpline and Screening Service to assist older adults and caregivers

Oversee the operation of an online screening tool for determining eligibility for various benefits programs

Coordinate with community-based organizations to enhance access to benefits enrollment services

Required Qualifications

Experience in managing helpline or customer service operations

Familiarity with public and private benefits programs for older adults and people with disabilities

Proven ability to work independently and manage remote teams

Knowledge of the needs and challenges faced by low-income older adults

Relevant educational background in social work, public health, or a related field