Manager, Enterprise & Mid-Market Customer Account Management (West)

Redefine the future of customer experiences. One conversation at a time.

Were changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place.

Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life;

connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If youre ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, youre in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The CAM Sales Managers mission is simple to grow the business and lead a team of Customer Account Managers enabling everyone to grow their career and make an impact!

The Manager will drive results of a team of 6 quota-carrying Mid-Market / Enterprise Account Managers by developing the team and driving daily sales activity in accordance with Nextivas sales methodology to exceed assigned monthly sales revenue targets.

They will view challenges as opportunities and look beyond the quota to focus on potential, never settling. They have the ability and desire to thrive in a fast paced, rapid growth environment, with perseverance to find creative and effective ways to increase productivity and results.

The Manager will be a player-coach. They will develop skills of their team, hold everyone accountable and inspire a high-performance culture.

They will be hands on and lead from the front, personally demonstrating the skills required to succeed. When needed, they will step in and close business to ensure the team exceeds their target.

They will be approachable, available, accountable, and trustworthy. Finally, they will be organized and planful, always ensuring there is a structured path for each member of their team daily, weekly, monthly and quarterly.

You will Rock this Role if you have the following characteristics :

Manage Execution

• Use a structured yet agile Customer Centric methodology to understand the customers needs and propose solutions for their business
• Proactively manage pipeline, accurately forecasting daily / weekly / monthly bookings for each CAM and the team
• Manage team and CAM productivity with consistent measurement and inspection of sales performance and KPIs
• Coach and support CAMs in generating and qualifying leads from the installed base, leading product demo, handling objections and closing to exceed quota
• Maintain an Amazing Service culture, starting from the customers initial contact
• Develop a sense of urgency to close all customer conversations to beat the competition

Build Effective Teams

• Lead from the front, being resilient, with passion and desire to win
• Hold regular 1 : 1s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
• Hold CAMs accountable to daily performance standards / KPIs
• Teach and demonstrate strong value-selling behaviors that will drive results when needed
• Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
• Understand how to motivate the team, and implement team contests / recognition to boost competition and instill fun
• Develop simplicity, forward-thinking and caring in the team culture
• Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success
• Proactively seeks feedback from others
• Open to constructive feedback and talking about how to address shortcomings
• Admits mistakes and gains insights from experience

Sales Tools and Selling Process Effectiveness

• Demonstrate discipline and rigor in having a plan to manage the day / week / month / quarter and teaching team members to do the same
• Coach and hold CAMs accountable for following sales methodology and process on all customer interactions
• Demonstrate proficiency with the use of Salesforce (sales stages, account, opportunity, quoting, and Salesforce reporting) to inspect and manage team performance
• Familiarity with sales tools and processes to strengthen CAM performance (LinkedIn Sales Navigator, ZoomInfo)
• Enforce good systems and tools hygiene for accurate forecasting and customer insight for the installed base

Build Collaborative Relationships

• Work in partnership with Marketing, CRM Leadership on demand generation programs required to exceed target
• Collaborate with Sales Operations, CRM Management and L&D and to identify / execute incremental sales skills or product training to improve close ratios and increase productivity
• Shows leadership and confidence under pressure and through adversity to help others stay focused
• Connects and participates in industry forums or groups to stay on the leading edge of the industry and share best practices
• Quickly bounces back from setbacks by restoring performance to KPIs
• Ensure a positive hand-off to the Customer Success team that promotes a one-Nextiva customer experience

Must Haves :

• 5+ years of high-performance leading Sales teams selling CCaaS solutions
• 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base
• Demonstrated prior success in achieving measurable business goals in a high velocity sales environment
• Renewals oriented
• Experience in a fast-paced, high growth business environment
• Advanced proficiency in SalesForce.com, and competent in Word and Excel
• Demonstrates business insight
• Flexibility to travel 30% (or more)
• Remote (Pacific Time Zone preferred)

Nextiva Core Competencies / DNA :

Drives Results : The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations.

This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.

They are a change agent, prepared to lead and drive changes as we transform.

Critical Thinker : The successful candidate is fact based and data driven, able to understand and articulate the why, identifying key drivers and learning from the past.

They are forward-thinking , anticipating problems before they arise. Theyll recommend and action well thought out solutions, understanding the risks and dependencies.

Right Attitude : The successful candidate will be team-oriented, collaborative and competitive with a winning mindset;

theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.

They will embrace a culture of service and learning with a focus on caring , supporting and respecting our customers and team members.

Compensation, Rewards & Benefits :

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc.

Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $180,000 - $240,000;

this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime.

A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.

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