UX Manager

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models.

Ushur is fast becoming the platform of choice for Customer Experience Automation, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well-known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement.

Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

About The Role

We are looking for an experienced UX Manager who is passionate about creating intuitive and compelling user experiences. The ideal candidate will have a strong background in UX design, a proven track record of leading successful UX initiatives, and the ability to thrive in a fast-paced startup environment.

As the UX Manager, you will be responsible for overseeing all aspects of UX design, collaborating closely with cross-functional teams, and championing user-centric design principles throughout the organization.

Responsibilities

• Lead and mentor a team of UX designers, providing guidance, support, and feedback to foster growth and excellence in UX design.
• Define and drive the overall UX strategy and vision for our products, ensuring alignment with business goals and user needs.
• Collaborate closely with product managers, engineers, and other stakeholders to translate business requirements into intuitive and engaging user experiences.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and identify opportunities for improvement.
• Develop wireframes, prototypes, and design mockups to communicate design concepts and user flows effectively.
• Establish and maintain design standards, patterns, and guidelines to ensure consistency and coherence across our product portfolio.
• Stay abreast of industry trends, emerging technologies, and best practices in UX design, and leverage this knowledge to drive innovation and excellence in our products.

Requirements

• 5+ years of experience in UX design within a startup SaaS environment, with at least 2 years in a leadership or management role.
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.
• Strong portfolio showcasing a range of SaaS UX design projects and demonstrated expertise in user-centered design principles.
• Experience with design tools such as Sketch, Adobe XD, Figma is required.
• Excellent communication, collaboration, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Prior experience in a startup environment.
• Fluency or familiarity with technical concepts to effectively collaborate with engineers by speaking a common language across both disciplines.
• Experience working on AI-based solutions working closely with Engineering and Data Science teams to take complex technical challenges and distill them down to simple understandable patterns and concepts.
• Familiarity with agile methodologies and experience working in a two or three week sprint cadence.
• Familiarity with technical concepts like APIs, Databases, and the differences between frontend and backend elements of a solution.

Bonus Qualifications

• Experience working on AI-based solutions working closely with Engineering and Data Science teams to take complex technical challenges and distill them down to simple understandable patterns and concepts.
• Familiarity with agile methodologies and experience working in a two or three week sprint cadence.
• Familiarity with technical concepts like APIs, Databases, and the differences between frontend and backend elements of a solution.

Benefits

Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful.

Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!

Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued.

We are a start-up and know that every person has a significant impact!

• Rest and Relaxation. Unlimited PTO, once-a-month wellness Fridays (aka a day off to care for yourself), 11 paid holidays, and more!
• Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
• We care about your Future. 401(k) platform so you can contribute and generous stock options.
• Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
• Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.

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