Talent.com
Contact Center Specialist

Contact Center Specialist

Baylor University Medical CenterTemple, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Contact Center Specialist 1

The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution.

Essential Functions of the Role :

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.
  • May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

Key Success Factors :

  • Experience in a call center, customer service, or healthcare setting is preferred. Should have a moderate understanding of general job aspects.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.
  • Qualifications :

  • Education - H.S. Diploma / GED Equivalent
  • Experience - Less than 1 Year of Experience
  • serp_jobs.job_alerts.create_a_job

    Contact Center Specialist • Temple, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Call CenterTechnical Support Representative

    Call CenterTechnical Support Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    Technical Support Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Representative II (Experienced)

    Contact Center Representative II (Experienced)

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    Contact Center Representative (Level II).MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterOperations Supervisor

    Contact CenterOperations Supervisor

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    Job Opportunity : Contact Center Operations Supervisor.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Experienced Contact Center Supervisor

    Experienced Contact Center Supervisor

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterCustomer Service Representative

    Contact CenterCustomer Service Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call CenterCollections Representative

    Call CenterCollections Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Supervisor

    Call Center Supervisor

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call CenterRepresentative

    Call CenterRepresentative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Representative

    Contact Center Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterCollections Representative

    Contact CenterCollections Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterManager

    Contact CenterManager

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact CenterClient Services Manager

    Contact CenterClient Services Manager

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Call Center Representative

    Bilingual Call Center Representative

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    Bilingual Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Blended Contact Center Agent (Inbound & Outbound)

    Blended Contact Center Agent (Inbound & Outbound)

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on inn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Representative I (Entry-Level)

    Contact Center Representative I (Entry-Level)

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Rep - Spanish Bilingual Preferred

    Call Center Rep - Spanish Bilingual Preferred

    A+ Federal Credit UnionHarker Heights, TX, US
    serp_jobs.job_card.full_time
    Call Center Rep - Spanish Bilingual Preferred.Join a wonderful team and work for a growing organization with a one-team spirit and where every voice matters!. All Contact Center Consultants are elig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Representative (Flexible Schedule)

    Call Center Representative (Flexible Schedule)

    MCIKilleen, TX, US
    serp_jobs.job_card.full_time +1
    Job Type : Full-Time & Part-Time.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Command Center Associate

    Command Center Associate

    Floor & Decor HoldingsCedar Park, TX, US
    serp_jobs.job_card.full_time +1
    Customer Storage Buy Specialist.This role has a minimum base pay from $17.This position is responsible for greeting customers and managing the customer storage buy pick-up process.Full-time and par...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30