LOCAL to St. Louis ONLY - Hybrid Remote Help Desk Analyst (Day Shift) - huge growth potential
L1.5 Help Desk Analyst -
Location - in Weldon Springs, MO Tuesday Thursday is our in-office days.
Wednesday everyone is in office. Tuesday and Thursdays we rotate.
Position is day shift (1st or 2nd) - depending on the schedule would work between the hours of 7am to 6pm, Monday through Friday
Once they are fully trained, there will be rotational on-call weekend support - minimal
Manager Notes
Seeking 2-6 years of experience
2 openings due to growth
This is a stepping stone team with huge growth potential.
If they don’t have previous enterprise experience they really struggle
Drive and Energy are key, can’t take short cuts, think out of the box, coachability, energy level up, enterprise experience.
Day to Day! Day shift is very busy, multi-tasking, working through multiple channels, have new phone calls, emails, open tickets, sending chat messages on the side, etc.
In the office, some people may walk up. Prioritizing is key
Helpdesk 1.5 routing is still something they do, but they also do a lot of troubleshooting, actioning, work closely with workstation team.
Day Shift ticket volume 45+ opening tickets, Close 25+ tickets.
Evening shift ticket volume 30 open tickets, 15 closing tickets.
Currently only two people on the night shift.
Everyone will work normal business hours during training. Candidate should be prepared to be in office while in training for 2 weeks.
Culture fit and personality is everything - customer service attitude
Manager likes people who OVERCOMMUNICATE as soon as there is a situation or even a just in case let her know at the time of the occurrence, not 5 minutes before your shift.
SKILLS AND ABILITIES : The more the better
A+, Network & Microsoft Certified Desktop Support Technician is a plus
Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
Basic TCP / IP networking
VoIP Telephony
Windows Terminal Server end user support
Mobile device support - Blackberry & iPhone
Printer technologies
Video conference & meeting room technology
Dell workstation hardware
Excellent communication & organizational skills
Strong telephone and customer service skills
Strong analytical and problem-solving skills.
Availability to work overtime, as required
Responsibilities
Under minimal supervision, acts as a senior level support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals.
Uses detailed knowledge of the infrastructure environment to effectively deliver IT and business requirements. Attempts to resolve as many requests as possible during first contact, determines urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists.
Provides customer-oriented follow-up in a courteous, efficient and timely manner. Records, dispatches and closes service requests using ServiceNow software.
Requirements
Post-Secondary Education graduate or relevant experience
Technology / desktop support experience
Fluent English Language skills both spoken and written
Windows desktop environment support
Mac support is a plus
Knowledge of Windows Server environment administration (AD, Exchange)
Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
Ability to work efficiently as part of a team environment
Ability to work well independently and be proactive with task and time management
Ability to diagnose software and hardware problems
Effective oral and written communication skills
Effectively manage relationships with all levels of internal stakeholders
Help Desk Technician - REMOTE
Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and...
Business Analyst with Simcorp or Aladdin must- remote
We need two BAs that have experience with Aladdin and SimCorp to help create mapping files between these two systems. Translate business needs into clear, detailed user stories with acceptance criteria routed towards the appropriate development teams. Collaborate closely with stakeholders across the...
Senior ERP Business Analyst (PPM/Grants) - Hybrid Remote
The Senior ERP Business Analyst - Hybrid Remote supports the implementation of various applications along with the integration of those systems. Performs and assists in development of test data, conducts unit and system testing and creates documentation for all phases of implementation. Performs app...
Tax Manager with great growth potential for Local/Regional CPA firm.
Excellent time management skills with ability to prioritize/multi-task in a fast-paced environment. Ability to work with staff members of diverse accounting background. Tax Manager/CPA will review and/or prepare tax returns (Corporation, Partnership, Trust and High Networth Individual - HNI), delive...
Audit Manager with great growth potential for Local/Regional CPA firm
Our client is a well established CPA firm located on Orange County with a diverse portfolio of clients in various industries including but not limited to: Manufacturing, Distribution, Construction/Real Estate, Non-Profit. The Audit department enjoys building trusting and lasting relationships with o...
Senior Staff Accountant with great growth potential for Local/Regional CPA firm.
Responsible for the day-to-day, on-the-job training of staff and concluding the engagement in an efficient manner. Prepare written review of Staff Accountants, Semi-Senior Staff Accountants and Administrative Assistants in the department. Regularly assess the status of department staff work, review ...
Help Desk Technician/Jr to Intermediate – onsite
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful dec...
Let your Bachelor’s Degree get you started in a management career! Our Management Potential Training Program will provide complete training in customer service, production, and sales as you prepare to manage in our fast-paced and dynamic environment. Upon successful completion of your training, you will manage in production or customer service; or in sales as an outside sales representative. Successful candidates will be growth oriented, career minded, and open to relocation.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. We will provide up to 12 months...
Audit Manager with great growth potential for Local/Regional CPA firm.
Develop and grow staff to their best potential. Managing department resources to ensure tasks and engagements are being completed on a timely and accurate basis. Plan and supervise field engagements, including financial statement audits, reviews, and various consulting engagements. Bachelor’s degree...
Sales & Service ManagerAt Prudential Overall Supply, our customers come first! As a Sales and Service Manager, you will be responsible for managing a district of customers with an annual revenue base of up to $3 million. With a focus on customer retention, customer satisfaction, customer visitations, and revenue growth, you will manage a team of up to 9 route sales & service representatives in the day-to-day delivery and sales of our products and services. Successful candidates will use their 2-5 years of management experience, sales experience, leadership skills, customer service skills and willingness to relocate in helping to grow our business.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. We will provide up to 12 months...