Minimum Qualifications
- 3 years of collective IT experience, with 2 years of Tier 2 / Tier 3 roles OR minimum 1 year of VIP(C-suite executives) escalation experience
- Previous customer experience-centric / hospitality experience roles
- Comfortability with break / fix on a variety of devices
- Strong understanding on the importance of data storage and management
- Basic scripting knowledge / experience
- ITSM ticketing service experience (ex. ServiceNow, Jira)
- Navigate Active Directory and troubleshoot
- Domain vs local accounts
- Create OUs
- Group Policies
Troubleshooting within Windows XP-11 OS, especially with the following :
- Command prompt
- Local User Management
- Software Services
- Event Logs
- Microsoft Configuration Management
- Powershell
- Registry Editor
- Task Scheduler
Desired Qualifications
- CompTIA A+, Net+ Certifications
- ServiceNow ticketing experience
- Experience working in Agile / Kanban framework
- Experience with any of the following lab systems : (Thermofisher, Illumina, 10x, Leica, Hamilton, Bruker, Mass Spectrometers)
- Strong work history with Researchers, Scientists, PIs, Lab Managers, etc.
- Familiarity and experience following EHS / PPE guidelines
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