Support Technician

VirtualVocations
Irving, Texas, United States
Full-time
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A company is looking for a Support Tech II to manage customer calls and provide software support.Key ResponsibilitiesAnswer and process customer calls, following troubleshooting steps to resolve issuesEducate customers on product use and assist in maximizing software featuresDocument customer interactions and manage ongoing issues effectivelyRequired QualificationsHigh School education or equivalent vocational trainingThree or more years of related experienceWorking knowledge of Microsoft Word and Excel as it relates to the supported softwareBasic knowledge of computer hardware, operating systems, and networksAbility to prioritize tasks and adapt to change

9 days ago
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