Position Overview : As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our restaurant / retail operations.
This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.
Responsibilities : User Support : Provide front-line technical support to end-users in the restaurant / retail environment.
Address and resolve hardware, software, and network-related issues promptly. POS Systems Management : Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
Collaborate with vendors to troubleshoot and resolve POS system issues. Hardware and Software Maintenance : Install, configure, and maintain computer hardware, software, and peripherals.
Conduct regular system updates and patches to ensure security and functionality. Network Support : Monitor and troubleshoot network connectivity issues.
Collaborate with network administrators to resolve complex network problems. Data Backup and Recovery : Implement and oversee data backup procedures to prevent data loss.
Assist in data recovery efforts in the event of system failures. Security Measures : Implement and enforce IT security measures, including user access controls and antivirus software.
Educate end-users on best practices for maintaining security. Documentation : Maintain accurate records of IT inventory, configurations, and support activities.
Document troubleshooting steps and solutions for common issues. Collaboration : Collaborate with IT team members and other departments to address IT-related needs.
Participate in cross-functional projects to improve overall IT infrastructure. Qualifications : Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
2+of experience in IT support, preferably in the restaurant / retail industry. Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with POS systems and related technologies. Strong customer service and communication skills. Powered by JazzHR
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