The Repair Coordinator assists with all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management.
The Repair Coordinator works closely with the quality, repair, customer service, and / or production staff, as well as the customer’s supplier quality engineers.
Contract Duration : 6 months + and can be hybrid once trained
Required Skills & Experience
- Proficiency with Microsoft Office.
- Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
- Strong written and verbal communication skills.
- Sharepoint is a plus
What You Will Be Doing
Daily Responsibilities
- Manages large Equipment Manufacturer customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
- Processes incoming customer Return Materials, failure analysis, and Material Review Board requests. Coordinates and requests external vendor Returns.
- Ensures customer failure analysis response requirements are satisfied.
- Reports any issues requiring Non-Conformance or Corrective / Preventative Actions to be initiated, to the designated staff.
- Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair portal to ensure repairs stay on track for completion and statuses are current.
- Determines warranty status and requests purchase orders from customers when required.
- Creates or issues sales orders, purchase orders or shippers related to repairs.
- Reports metrics to management as required.
- Performs other duties as assigned.
You will receive the following benefits :
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
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