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IT Engineer
IT EngineerNEXIEN • Huntington Beach, California, United States
IT Engineer

IT Engineer

NEXIEN • Huntington Beach, California, United States
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12 month contract, extension possible not guaranteed. Must be authorized to work for the US for any employer no sponsorship needed. Role is located in Huntington Beach, CA on-site.

Job Summary :

We are seeking a highly skilled IT Engineer to provide Tier 2 / 3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms.

Key Responsibilities :

  • Provide Tier 2 / 3 technical support for end-user devices and enterprise applications.
  • Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
  • Administer and configure MDM solutions : - Intune for Windows devices. - Kandji for macOS devices.
  • Troubleshoot and resolve advanced issues related to : - macOS (85% of endpoints). - Windows (15% of endpoints).
  • Implement and enforce security policies, compliance standards, and device configurations.
  • Collaborate with Tier 1 support and escalate complex issues as needed.
  • Monitor system health and performance; recommend improvements.
  • Change management with identity and access management (Azure AD / Entra).
  • Document processes, configurations, and troubleshooting steps.

Qualifications :

  • 5+ years of experience in IT support or systems administration.
  • Strong knowledge of : - Microsoft 365 administration. - macOS and Windows troubleshooting.
  • Hands-on experience with Intune and / or Kandji.
  • Familiarity with Azure AD / Entra ID and conditional access policies.
  • Understanding of network fundamentals (DNS, DHCP, VPN).
  • Excellent problem-solving and communication skills.

    • Preferred Qualifications :

  • Experience in cloud-first environments.
  • Scripting skills (PowerShell, Bash) for automation.
  • Knowledge of security best practices and compliance frameworks.
  • Certifications such as Microsoft Certified : Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.

    • Soft Skills & Cultural Fit :

  • Customer-focused mindset : Ability to communicate clearly and empathetically with end users.
  • Collaborative team player : Works well across departments and with global teams.
  • Adaptability : Comfortable in a fast-paced, evolving IT environment.
  • Ownership mentality : Takes initiative and drives issues to resolution.
  • Continuous learner : Stays updated on emerging technologies and best practices.
  • Strong documentation habits : Ensures processes and solutions are well recorded for team knowledge sharing.
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    It Engineer • Huntington Beach, California, United States