Job Description
Job Description
Job Title : Customer Service Representative
Duration : 11 Months with possibilities of extension.
Location : Smyrna, TN 37167
Schedule : Monday - Friday 8 : 00 AM 5 : 00 PM.
Job Description :
Roles and responsibilities :
- This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers.
- The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships.
- Resolve customer complaints; consult with production, shipping, warehouse, or common carrier personnel to trace missing or delayed shipments.
- Analyzes and evaluates problems with communication and / or processes related to scheduling production orders through the plant and recommends solutions.
- Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product.
- Ability to handle and process customer complaints and concerns in a professional manner.
- Technical expertise, analysis, and reporting for customer complaints on products.
Must Haves :
- Must hold a completed bachelor's degree and should be reflected on their resume or in the supplier comments of each submittal.
- SAP experience
- Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily.
- Excellent customer service skills with the ability to excel under high pressure and time sensitive situations.
- You will need to be able to work independently as well as collaboratively with a small Customer Service department.
- Strong Customer focus : demonstrated ability to develop and maintain positive customer relationships.
- Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines.
- Must have the desire and ability to learn products relevant to assigned customer base.
Company Description
Artech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move.
Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles.
There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.
Company Description
Artech has been an employer-of-choice for 27 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move.
Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles.
There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer.
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