CUSTOMER SUPPORT OFFICER

Customer Support Officer Starbank

Job reference : 002329

Closing Date : 18 / 06 / 2021

Salary : 18,562 to 18,933 per annum (pro rata 16,304 to 16,630 per annum)

Contract Term : Permanent

Contract Type : Term Time plus 2 weeks

Phase / Establishment Type : Secondary

Hours Per Week : 37 hours per week

Location : Birmingham, West Midlands

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About Starbank

Starbank school in Birmingham is a large all through school for pupils aged 3 to 16 years old. We have over 2,000 pupils and are based across three sites in close proximity to each other.

We joined Star Academies in 2020 and, like all Star schools, we have a leadership specialism .

Who were looking for

Were looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders.

As a key member of our schools business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have :

• NVQ Level 1 / Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Minimum of two years experience in an administrative / reception role
• Experience of working within an educational environment
• IT software packages , e.g. MSOffice and data bases and its application in schools
• Good understanding and ability to use relevant technology e.g. photocopier

About Star Academies

is a high-performing multi-academy trust that runs more than 25 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions.

Every single day youll be rewarded with the opportunity to shape a young persons future - our embody what we believe is needed to succeed.

Professional development is key to our ongoing success, so we continually invest in our employees through our learning and development centre, .

With a wealth of training, mentoring and progression opportunities across a growing group of academies, joining our team of leading education experts could propel your career to the next level.

We can also offer you a range of , including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Find out more

Please download the job description and person specification below for further information about the role. For an informal and confidential discussion about the role please call us on 0121 464 0751. ???????

Key Dates

Closing Date : Friday, 18 June 2021 at midnight

Interview Date : To be confirmed

Proposed Start Date : As soon as possible

Application Process

To apply for this vacancy please use the 'Apply for job' link below. You should ensure your application form and supporting statement address all elements of the person specification.

We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants.

Successful candidates are subject to rigorous pre-employment checks.*

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best.

We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds.

We oppose all forms of unlawful and unfair discrimination.*