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Senior Desktop Support Specialist

Senior Desktop Support Specialist

ProlimPhoenix, AZ, US
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PROLIM Global Corporation (www.prolim.com) is currently seeking Senior Desktop Support Specialist for the location Phoenix, Arizona, United States for one of our top clients.

Job Description :

  • A minimum of five (5) years of professional experience providing technical support for system infrastructure and / or software.
  • 15 credit hours in computer science or a related field.
  • An equivalent combination of related experience and education may be considered.
  • Working irregular hours, including second and / or third shifts, weekends, holidays, and evenings to support 24x7 operations.
  • The successful candidate must pass a Federal background check.
  • Only highly qualified candidates will be considered.
  • Excellent communication skills are required, as the candidate will provide first and second level support to internal and external personnel, including city and airline staff.
  • The ability to safely lift 50 pounds is required.
  • Must possess and maintain a valid Arizona driver's license with a clean record.
  • Accurate color perception is necessary to work safely with electrical wiring.

Preferred Qualifications :

  • A bachelor's degree in computer science or a relevant field.
  • At least four (4) years of experience supporting more than 200 users, 2000 computers, and 800+ mobile devices in a networked environment.
  • Proficiency in ServiceNow helpdesk ticketing system.
  • Experience with Intune and Workspace One MDM environments.
  • Experience in writing technical procedures, documentation, training materials, scope of work, project plans, and status reports.
  • Interested candidates should apply online for immediate consideration by sending their updated resume and contact information via email to praful.salunkey@prolim.com.

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    Desktop Support Specialist • Phoenix, AZ, US

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