IT Support Technician (This is a remote position open to applicants residing in TX) Job Description Support Technicians provide front-line technical support for end users and troubleshooting of server and network systems as well as dispatching to troubleshoot and remediate issues on-site for clients.
This position performs repairs to software or peripheral equipment configurations, following design or installation specifications.
Support Technicians escalate issues to senior staff members. The Support Technician will interact with users that include C-Level or Executive client contacts, so professional verbal and written communication skills are a must.
Occasional training of end users and new team members is required. Strong decision-making, problem-solving, multi-tasking and planning skills are utilized to provide excellent customer service in a fast-paced environment.
Support Technicians work both as a team and an individual contributor to serve as an advanced problem solver with creative solutions that focus on long-term stability.
Attention to detail is required to fill out tickets according to company standards. The desire to learn and ability to absorb new skills and information are key to this position.
Requirements Installation, troubleshooting and basic configuration of Windows Desktop Operating Systems Basic troubleshooting of hardware, software Troubleshooting of web browsers and applications Basic understanding of configuration and operation of mobile devices Basic understanding of VoIP phone systems Printers and peripherals Basic Networking / Wi-fi experience Successful completion of a pre-employment background check is required prior to start date for all employees Get to the EDGE where Everyone Deserves Great Experiences! As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles.
Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Our team is dedicated to supporting local businesses with holistic technology support and solutions that enable business growth.
With a strategic client-focused approach, we’re on a mission to eliminate the frustrations companies face with technology.
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary $38,000- $45,000 Powered by JazzHR
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