Community Manager

Job Description

Job Description

A Community Manager is an integral part of the overall branding and services that will define and create the Brick and Vine lifestyle.

The Community Manager is responsible for facilitating the optimum performance of the property in areas such as human resources, marketing, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting, and compliance with all applicable laws and company policies.

The highest possible professional and ethical standards ensuring the best interest of the property and Brick and Vine LLC will be maintained at all times, when performing assigned duties and responsibilities.

Our success as a business is directly related to the quality of the service that we provide. Your contact with owners, residents, contractors, and Brick and Vine, LLC personnel is to be guided by professional standards by having a positive attitude, constructive, supportive, and friendly behavior.

Conduct all business in accordance with the Brick and Vine’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Leasing and Resident Operations

• Responsible for the property budget, increasing revenue, and achievement of operational and financial goals
• Operate financially within the approved budget
• Ensure that all rents are collected when due and posted on time
• Achieving maximum cash flow
• Maintain budgeted occupancy, rental rate, and resident retention
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor / contractor, accounting, and the client / owner as needed
• Manage resident life cycle from move-in to renewal
• Manage the leasing, closing and move in process with our residents
• Ensures all move-in documents are collected, move-in files are completed and uploaded to management software, and leases are executed in an efficient and expedient manner
• Completes all new resident lease files in accordance with company policies and procedures
• Follow leasing process for digital and on-site visits including scheduling, presenting, giving tours and following-up
• Consistently reaching monthly leasing goals,
• Maintain all records on management activity aspects daily, weekly, and monthly
• Generate various reports as required
• Conduct market surveys monthly and provide trend report information.
• Oversee and approve all lease-related paperwork
• Accountable for shopping competitive properties to stay abreast of industry trends
• Provide leadership and direction for all on-site employees under their supervision, including but not limited to : effective employee relations, compliance with employment law, ongoing training, and motivation for staff
• Keep accurate records of employee coaching and performance interactions
• Maintain payroll reporting including timesheets and commissions
• Recruit qualified employment candidates, including prescreening, interviewing, and selecting top candidates for open positions
• Ensure that all personnel responds promptly, efficiently, and courteously to resident service requests or complaints
• Complying with local ordinances, state, and federal laws, including Fair Housing laws
• Provide exemplary service to residents and team members
• Communicating effectively and on a regular basis with the Regional Community Manager to provide updates on community operations and issues
• Coordinate and participate in resident functions. These may be outside of normal business hours .
• Comply with Operations Expectations and Procedures manual as well as Brick and Vine employee handbook
• Other responsibilities as assigned by Regional Community Manager or ownership

Maintenance :

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Perform regular inspections and verify the condition of vacant apartments

• Coordinate with maintenance and make-ready staff to ensure timely apartment recondition after move-out
• Ensure Preventative Maintenance Programs are effectively implemented
• Provide constant vendor / contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance.
• Approve and submit all invoices to the corporate office for payment
• Ensure that all property personnel operates within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.

Have thorough knowledge of Fair Housing laws; ensure that all personnel complies with those regulations through constant supervision and review

Ensure maintenance staff assigned to the property adhere to the Maintenance Expectations and Procedures manual

Qualifications and Experience

• At least 3 years of experience with sales and / or customer service ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 1-3 years of experience leading a team of people in competitive sales and customer service environment
• Proven leader with ability to mentor and coach a diverse group of team members
• Strong leadership skills and customer service abilities, coupled with proven written and oral communication skills
• An independent, self-starter who can multi-task across projects and effectively organize under tight deadlines
• Focused and detail oriented, an independent thinker able to prioritize and shift focus as necessary
• Have both a strong work ethic and ability to work as part of a team
• Ability to analyze computerized rent rolls, receivable and payable reports and monthly financial reporting materials
• Possess general understanding of financials and budgets
• Ability to maintain a courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.
• Must be proficient in MS Office Suite including Word and Excel

Physical Requirements

• Requires the ability to move throughout the property and the ability to climb stairs throughout the day
• Lift and carry up to 20 pounds;
• Alternate sitting / standing; keyboarding
• Bend / stoop, climb stairs, walking consistently during shift
• Apartment inspections, apartment tours and community inspections
• Requires the ability to work 40 hrs a week, any of the seven days of the week
• May require the individual to possess a valid Driver’s license and insurance
• May require the individual to use their own vehicle for various business-related tasks
• Travel : As needed to off-site locations, as needed support at another property or otherwise assigned by Ownership
13 days ago