Remote IT Help Desk SupportVirtualVocations • North Hollywood, California, United States
Remote IT Help Desk Support
VirtualVocations • North Hollywood, California, United States
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A company is looking for an IT Help Desk Support Professional.
Key Responsibilities
Field and resolve telephone calls, chat, and online portal questions from users
Provide first-tier technical support for hardware, software, access management, and telecom issues
Assist users with questions and / or issues related to processes and procedures
Required Qualifications
Associate's Degree in Computer Science or a related field
Intermediate knowledge of Microsoft Office Suite applications
Experience with SharePoint, Project, and Access is highly desired
Knowledge of desktop Operating Systems (W2K, XP, 7, 8, Mac OS X) is highly desired
Availability for a 2nd shift schedule, including weekends
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