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Customer Service Team Lead

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Team Lead, Customer Service to manage and mentor a customer service team while ensuring high-quality support and performance.

Key ResponsibilitiesLead and manage day-to-day activities of team membersConduct team huddles and handle escalated callsMonitor quality issues and implement staff contests and recognition programsRequired QualificationsAssociate's degree or equivalent relevant experience3 years of experience in a customer service lead roleStrong organizational and time-management skillsAbility to act independently and as part of a teamExcellent team-building and employee relationship skills

4 days ago
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