Technical Support Analyst

As a Technical Support Analyst Level 1, you will be responsible for providing technical assistance to our customers - global blue chip hospitality and retail organizations.

Whether it be via phone, email, or chat, your primary objective will be to deliver exceptional customer service by resolving technical problems efficiently and escalating when required.

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Please note this is a temporary, full-time role until 8 November 2024.

• You will work on rostered shifts : Monday - Friday, 6am-2 : 30pm or 8 : 30am-5pm and Saturday & Sunday, 6am - 2 : 30pm.
• All 8 : 30am - 5pm shifts are based in our office in Little Italy. The 6am - 2 : 30pm shifts are WFH.
• You will receive your roster in advance.

Responsibilities :

• Be the first point of contact for customer inquiries and technical support requests via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provide step-by-step instructions and guidance to customers.
• Document customer interactions and escalate complex or unresolved issues to higher-level support.
• Collaborate with team members to share knowledge, troubleshoot challenging issues, and contribute to continuous improvement initiatives.

What is in it for you?

• Join a global, growing organization where you can expand your skills! You will work with teams across the whole organization where no two days are the same!
• Free Udemy subscription choose from more than 200,000 available courses online!
• Become part of a collaborative and friendly team who are here to support you!

Qualifications :

• High school diploma or equivalent.
• Prior experience in a technical support role or call centre.
• Good knowledge of operating systems and common software applications.
• Excellent communication skills, both verbal and written.
• Passion for providing excellent customer service.
• A relevant university degree or qualification is not required but advantageous.

Skills : Technical Support, Help Desk

About the Company : TASK

TASK is a leading global provider of enterprise-centric point-of-sale (POS) and back-office system software and services for some of the world's biggest hospitality brands.

• Incorporated in 2000, the key to our sustained growth has been technology innovation, a belief in real value-adding, and putting the client at the heart of everything we do.
• Our culture : we believe in the power of the team and foster a collaborative environment above all.
• Our customers : global blue chip organizations including restaurants, entertainment, and stadium venues, gaming, and large-scale food service operators.
• Our global locations : USA, Australia, and Poland.

Company Size : 51 - 200

Headquarters : San Diego, CA, US

Founded : 2000

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