Manager, Practice Assistant Services

Job Description - Manager, Practice Assistant Services (240000N5)

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market.

We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most.

We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world.

Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Manager, Practice Assistant (PA) Services is responsible for the organization, standardization, innovation and advancement of the PA function in the Washington, DC office.

The Manager, Practice Assistant Services is in charge of the overall supervision, workflow coordination, and service delivery for the Practice Assistant, Senior Team Leads and Practice Assistants in the DC office.

The Manager will guide and develop the team, ensure work continuity, improve processes, share information, and problem solve on a regular basis with the aim of delivering exceptional service.

Working with all White & Case lawyers and Business Services professionals in the DC office, the Manager, Practice Assistant Services will develop a good understanding of the office culture and processes.

The Manager will identify, analyze and address obstacles promptly and efficiently. The Manager will have a positive impact on the overall working environment of the office and foster a problem-solving mindset within the team, ensuring challenges are met with innovative and practical solutions.

While primary responsibilities are DC-focused, the Manager, Practice Assistant Services will also work closely with the Senior Manager, Practice Assistant Services in the New York office to implement Firm and regional initiatives pertaining to administrative support (e.

g., PA teaming) throughout the Americas.

Duties and Accountabilities

• Lead, mentor, and manage the Practice Assistant team to ensure high performance and excellent customer service.
• Manage and develop Practice Assistant, Senior Team Leads to ensure they consistently meet or surpass role expectations.
• Meet with lawyers to understand and resolve concerns regarding PA assignments and performance. Consult with People Advisory when necessary.
• Conduct regular performance check-ins with PA team and write and deliver annual performance evaluations. Make compensation recommendations.
• Foster a collaborative team culture, promoting open communication and teamwork.
• Oversee daily Practice Assistant operations, ensuring work is completed efficiently and accurately.
• Develop and implement standardized Practice Assistant procedures and best practices to drive innovation and engagement.
• Address and resolve administrative and operational challenges promptly. Apprise the Manager, Office Operations and Senior Manager, Practice Assistant Services of issues and offer suggested solutions.
• Monitor PA ratios and provide staffing guidance for hiring and reassignments.
• Interview candidates and make hiring recommendations for regular and temporary roles. Build a workforce that is inclusive and diverse.
• Oversee the time and attendance process, including the approval of overtime.
• Hold regular meetings with Senior Team Leads to relay information / direction and discuss PA morale, feedback and concerns.
• Serve as the primary point of contact between the Practice Assistant team and other departments in the Firm.
• Collaborate with Office Operations colleagues in the Firm’s Manila Global Operations Center (GOC) to identify and coordinate remote-support opportunities for the DC office.
• Conduct orientation sessions for new attorneys on effectively collaborating with their Practice Assistant.
• Maintain knowledge of Firm software systems especially, those required for PA competency.
• Use discretion at all times and keep information confidential.

Qualifications

• 5+ years of supervisory experience, preferably in a law firm setting.
• Ability to stay calm under pressure and when juggling multiple tasks.
• Strong organizational skills with a focus on detail.
• Professional presence.
• Excellent judgment.
• Outstanding communication skills, both written and oral.
• Client service focus.
• Team player with strong leadership and mentoring skills.
• Self-starter, proactive and resourceful.
• A high-school diploma is required; a bachelor’s degree is preferred.
• Fluency in English.
• Foreign language capabilities a plus, but not required.

Location & Reporting

• This role is located in our Washington, D.C. office.
• This role reports to the D.C. Office Operations Manager.

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.

[email protected].

Benefits at White and Case

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave).

Exempt roles are also performance bonus eligible.

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