Program Manager

Summary of Duties

The Facility Operations Business Excellence team has a need for a managed service partner to provide administrative, project, and program management support for the Facility Operations and IDC EHS Training Programs.

These areas include, but are not limited to, meeting attendance, note taking, reporting, calendar administration, upkeep of external and internal Training Team sites / wikis ensuring alignment with the most current Training Program standards, communications, and training content development.

This person will not define a strategy or be responsible for general oversight of FacOps or IDC EHS Training Programs; however, they will assist in the routine operation of critical Training Program's day-to-day activities, up to and including, the overall administration of program(s).

The FacOps Training Program Manager may also leverage their prior experience to help inform strategic decisions within the areas of responsibility of the FacOps and IDC EHS Training Program.

Generalized Responsibilities

• Ensure team members have the administrative resources needed to complete work.
• Organize reports and other documentation.
• Technical writing and editing for common Training program documents and PowerPoint presentations :
• Plan team meetings and agendas.
• Manage Training team goals, project schedules, and the latest information within task tooling systems (Asana, SharePoint etc.)
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
• Maintain file structures, Wiki, and Knowledge Library content via maintenance / updates.

Talent Profile :

• Technical and / or Environmental, Health and Safety Training Program development and execution experience
• Technical writing and editing experience for training-related documents and PowerPoint presentations
• Proficiency in Cornerstone Learning Management System administration
• Office Suite Proficiency
• Asana Project Management proficiency
• Internal FB Tool knowledge
• Cross Organization collaboration experience.
• Datacenter or critical operations facilities experience is a plus but not required.

Specific Tasks by project / program

Learning Library

• Coordinate with Data Center Process Coordinators to upload and maintain training materials and operate the Site-Specific Personnel Qualification Standard Wiki Pages.
• Maintain and operate the global repository to ensure lessons and materials are uploaded promptly and maintained reliably.
• Update the Learning Library and the Training Catalog materials and links to ensure they remain simple to use, easy to access, and reliably accurate.
• Add additional materials to the Learning Library as on-demand training services and resources are provided to support (HQ) staff
• Increase Learning Library usage by marketing Learning Library resources to the wider FacOps organization
• Respond to Learning Library Customer Service Requests.

Onboarding Tool

• Maintain and operate FacOps Onboarding Modules and FacOps Role-Specific onboarding modules for global hiring managers and personnel.
• Ensure FacOps onboarding Modules (e.g., 14+ Modules) are maintained reliably accurate,ly and relevant to FacOps Personnel.
• Organize and maintain working groups to review and offer ongoing feedback on modules.
• Respond to manager and new hire feedback and Customer Service Requests.
• Monitor Onboarding Workplace groups for updates and FacOps Specific impact

Cornerstone Administration and Reporting

• Maintain and operate the FacOps Catalog of Cornerstone Learning Objects
• Generate and Distribute Cornerstone Reports
• Respond to manager and student feedback and Customer Service Requests.
• Respond to Enterprise Learning Operations bug reports and tasks assigned to FacOps
• Monitor Cornerstone Workplace groups for updates and FacOps Specific impact
• Provide backend Cornerstone oversight of FacOps learning object updates and maintenance.

FacOps Training Intake Forms and Communications

• Monitor the FacOps Training Intake forms for new requests and feedback.
• Assign feedback to appropriate training product revision or escalate input for resolution.
• Resolve and disposition Onboarding and Cornerstone requests.

Customer Service

• Monitor and respond to routine customer service requests related to the FacOps Learning Library, Cornerstone, and onboarding Tools.
• Escalate Customer Service requests to appropriate parties.
• Support student and manager requests by demonstrating existing products, guiding intake requests, or resolving bugs.
• Monitor the Campus Training Representative communication channels for prioritized support and assistance.

Vendor Coordination

• Escalate or respond to training production vendor requests for additional information or project support
• Monitor FacOps Training projects for delivery timelines, support requests, costs, and challenges - Escalate project setbacks or unplanned requirements.
14 days ago