Operations Manager

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states.

If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers :

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for an Operations Manager working out of our office in Brownsburg, IN.

PRIMARY FUNCTION :

The primary function of an Operations Manager is to manage all personnel within operations.

DUTIES AND RESPONSIBILITIES :

• Monitor and track daily reports.
• Complete annual performance reviews of fleet managers.
• Review load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Notify the Customer Service department of issues / changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements / preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Participate in Quality Teams by conducting driver route and hold meetings.
• Coaching and development of personnel. Including fleet managers and drivers
• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay equipment, and load assignments.
• Ensure awareness of and enforce company policies.
• Ensure the operations remain a productive center by monitoring these processes and keep freight moving by repowers or dispatched when necessary.
• Maintain records pertaining to driver performance and productivity.
• Maintain records of the fleet manager's performance, productivity and policies.
• Participate as an active member in Quality teams and attend company meetings, as necessary.

MINIMUM QUALIFICATIONS / EXPERIENCE :

• Four-year degree, preferably in Transportation and Logistics, and / or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent oral and written communication skills.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT :

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.
2 days ago