POSITION TITLE : IT Service Technician
KEY RESPONSIBILITIES :
- Provide Help Desk support by investigating user problems both in person and remotely via LogMeIn.
- Provides technical support and assists vendors with troubleshooting Point of Sale (POS) systems and peripherals.
- Up to 50% Travel (Local) may be required to provide onsite technical support to our stores.
- Communicate with 3rd party vendors to troubleshoot issues as well as scheduling for on-site maintenance.
- Work with higher-level techs and / or 3rd party vendors to troubleshoot issues such as software, hardware, and Internet connectivity.
- Install and replace standard PC hardware and peripheral components.
- Provide updates, status, and completion details via ticketing system and / or email.
Experience and Qualifications
- AS / BS in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience.
- Windows OS support knowledge and experience.
- Knowledge and experience with ticket system platforms preferred. (ServiceNow / FreshService)
- Basic knowledge of Cat5 wiring and terminating a plus.
- Basic understanding of Networking and IT Infrastructure a plus.
Key Skills & Attributes
- Capable of communicating a technical message to non-technical experts in a clear, simple and diplomatic manner
- Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting.
- Capable of independently managing workload and balancing priorities.
- A positive attitude with a solution focused approach to challenges that arise.
- Collaborate effectively with direct manager and peers about issues.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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