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Director of Customer Success

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Director of Customer Success to lead their Global Customer Success team.Key ResponsibilitiesDevelop and implement the Customer Success vision and strategyManage the Customer Success Management team to enhance customer relationships and outcomesOversee KPI dashboards and drive growth initiatives across departmentsRequired Qualifications7+ years in customer success, account management, or business consulting in B2B, preferably SaaS5+ years of team leadership experience with a focus on scaling teamsExperience with Customer Success Platforms such as ChurnZero or GainsightProven track record in developing strategies to enhance customer experience and retentionBachelor's degree or equivalent experience

5 days ago
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