Senior Product Associate Assisted Services

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Global Employee Help Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will support the delivery of the strategic roadmap to build employee experiences leveraging workflow capabilities and Life-Cycle events within ServiceNow.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation coordinating and delivering new epics, features, and writing requirements
• Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices;

drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs

• Support a strong risk, controls & conduct framework and a security-by-design product mindset
• Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
• Define and track metrics (OKRs) to measure product success

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Cross-functional partnership and collaboration skills Comfort building and maintaining strong relationships with a broad set of product and functional partners
• Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience
• Organizational and management skills Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment.

Strong decision-making skills

Customer obsessed develops deep data-informed and research based empathy and understanding employee needs, and advocates for them

Preferred qualifications, capabilities, and skills

• Knowledge of ServiceNow product Life Cycle Events, Enterprise Onboarding, or Employee journey management a plus
17 days ago