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Associate Director of Service Excellence

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for an Associate Director of Service Excellence & Americas Ops Leader.Key ResponsibilitiesBuild and manage the Digital Customer Experience platform and service strategiesEnsure client satisfaction by meeting KPIs and service level agreementsLead teams responsible for Service Excellence, Workspace services, and Digital Operations in the AmericasRequired QualificationsBachelor's Degree10+ years of IT experience5+ years of experience leading diverse teams, including remote groups3+ years of experience deploying and leading managed service agreementsMaster's degree in a related field is preferred

5 days ago
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