Customer Service Representative (Hybrid)

Job Description

Job Description

In industry-leading health care organization, our mission is to provide our communities with Better Products, Better Services, Better Lives.

We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!

WHAT WE'RE LOOKING FOR :

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Experience in a call center or customer service role, preferably within a healthcare setting.
• Proficiency in using computer systems
• Ability to manage a multi-line switchboard effectively.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Compassionate and patient-centered approach to service.

WHAT YOU WILL BE DOING :

• Handling Incoming Calls :
• Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
• Provide accurate information and assistance based on caller needs.
• Patient Information Management :
• Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.
• Maintain up-to-date and precise records of all patient interactions and transactions.
• Order Processing :
• Secure written orders from physicians and verify patient insurance coverage.
• Generate and process orders efficiently, ensuring all necessary information is complete and accurate.
• Follow-Up Communication :
• Keep customers and referral sources informed about the status of their orders.
• Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.
• Multi-Line Switchboard Operation :
• Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.
• Ensure that calls are answered promptly and routed correctly to minimize wait times.
• Customer Service :
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.
• Advocate for patients by ensuring they receive the necessary information and resources.
• Collaboration :
• Work closely with other departments and team members to ensure seamless operations and patient care.

LOCATION & SCHEDULE :

• 26834 Lawrence Ave. Center Line, MI 48015
• Monday-Friday 8 : 30 AM - 5 : 00 PM

REMOTE / HYBRID TERMS :

• Must train on-site at our Center Line Headquarters
• Must be abler to work a hybrid schedule of minimum 3 days in office

WHAT'S IN IT FOR YOU?

• Competitive wages and benefits
• Health, Dental, Vision and Life Insurance
• Paid Holidays / Floating Holiday
• Paid Vacation
• 401k Retirement Savings
• Growth & Advancement Opportunity
• Paid training

ARE WE A MATCH?

If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.