FLOOR MANAGER (HARBOR EAST)

Floor Manager

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we're dedicated to you and your "Kneads," whether that's a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Summary : Our restaurant / bakery is seeking a dedicated and motivated Floor Manager to oversee front-of-house operations, deliver exceptional customer service, and lead our team in providing a warm, welcoming experience for guests. The Floor Manager will ensure smooth day-to-day operations on the floor, coordinate with kitchen staff, and handle customer inquiries and concerns with professionalism. This role is ideal for a proactive leader with strong interpersonal skills, a passion for hospitality, and an eye for detail.

Role & Responsibilities

Ensure outstanding service for all guests by actively engaging with customers, addressing any complaints or issues, and maintaining high standards of service and hospitality.

Monitor and respond to guest feedback to continuously improve the dining experience.

Supervise and support floor staff, including servers, baristas, and bussers, fostering a positive and productive work environment.

Conduct training sessions for new hires and provide ongoing coaching to uphold service and quality standards.

Schedule shifts and manage daily floor staffing to ensure efficient service during peak and off-peak times.

Oversee the cleanliness, organization, and presentation of the dining area to ensure a welcoming atmosphere.

Collaborate with kitchen and bakery staff to ensure timely delivery of food and beverages and manage any service delays.

Monitor inventory levels for front-of-house supplies and coordinate with management for timely restocking.

Promote daily specials and seasonal items to guests to drive sales and increase customer engagement.

Support marketing initiatives and loyalty programs to attract and retain customers.

Ensure compliance with health, safety, and sanitation regulations, addressing any issues promptly.

Requirements & Physical Demands

High school diploma or equivalent; additional education in hospitality management is a plus.

Proven experience in a supervisory role within a restaurant, bakery, or similar hospitality setting.

Strong leadership and team management skills, with an ability to motivate and develop staff.

Excellent communication and customer service skills.

Ability to handle stressful situations calmly and professionally.

Flexibility to work varying shifts, including weekends, holidays, and evenings.

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical / dental / vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.