Business Support & Field Solutions Specialist

About Tailor Made Pest and Wildlife Tailor Made Pest and Wildlife is redefining the pest control experience for homes and businesses across Southern Indiana, Lexington, Louisville, and surrounding communities.

As a fast-growing, people-first company, we are committed to raising the standard of professionalism in pest management.

Led by a Board Member of the Kentucky Pest Management Association, our team is recognized nationally and globally for our expertise, empathy, and integrity.

We are a small, dedicated company that values craftsmanship, connection, and a genuine passion for helping others.

If you are driven by problem-solving, making a difference, and being part of a team that cares, we want to meet you.

About the Role We are seeking a Business Support & Field Solutions Specialist —a versatile, right-hand partner to the owner.

This hybrid position blends sales, customer service, administrative support, and hands-on fieldwork.

You will play a pivotal role in both the day-to-day operations and the frontline delivery of our services.

This role is ideal for someone who is adaptable, self-motivated, and thrives in a dynamic environment.

One day, you’ll manage customer accounts and inquiries in the office; the next, you’ll be in the field helping clients reclaim their peace of mind.

Key Responsibilities Operations & Administration Manage daily operations, including scheduling, customer follow-ups, and service coordination.

Support office administrative tasks :

• data entry, client communication, and maintaining accurate service records.
• Ensure smooth workflow and contribute to continuous process improvement.
• Sales & Customer Relationship Management Handle inbound sales calls, build customer relationships, and upsell services with integrity.
• Maintain and manage customer accounts, ensuring every client feels valued and supported.
• Proactively follow up with customers to ensure satisfaction and retention.
• Field Solutions & Service Delivery Assist in performing pest and wildlife services as needed, including inspections, exclusion work, and preventive treatments.
• Identify pest or wildlife issues and implement effective, tailored solutions alongside the team.
• Represent Tailor Made Pest and Wildlife in the field with professionalism and empathy.
• Customer Care Listen to and reassure anxious customers, providing clear, confident solutions to their concerns.
• Communicate with empathy and professionalism at every customer touchpoint.
• Be a calm, reliable presence in high-pressure or emergency situations.
• What You Bring Valid driver’s license and clean driving record.
• Excellent communication and interpersonal skills.
• A genuine passion for helping people and solving problems.
• The ability to remain composed under pressure and maintain a positive attitude.
• Adaptability—comfortable switching between office work, customer service, and fieldwork.
• Strong organizational skills and attention to detail.

Preferred but Not Required :

How to Apply If you are ready to grow, learn, and become the heartbeat behind Tailor Made Pest and Wildlife’s success, we encourage you to apply.

Apply today and become the right hand that keeps our mission moving forward.