Mail Operations Manager

Mail Operations Manager

The Mail Operations Manager provides leadership and strategic oversight for all student housing, health systems, and academic mail operations across the University. This role ensures that mail and package services are reliable, efficient, and aligned with the University's mission of supporting students, faculty, and staff. The Manager oversees daily operations, staff management, compliance with postal regulations, vendor relationships, and customer service initiatives while driving innovation and process improvement.

Responsibilities

• Provide vision and direction for all mail services.
• Develop and implement operational strategies that prioritize efficiency, customer service, and compliance.
• Collaborate with key leadership to align services with needs.

Operations Management

Staff & Resource Management

Customer Experience & Engagement

Innovation & Continuous Improvement

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Minimum Requirements

Preferred Qualifications

The anticipated hiring range is $75,000 - $85,000 annually, commensurate with education and experience. This is an exempt-level, benefited position. Learn more about UVA benefits.

This position is based in Charlottesville, VA, and must be performed fully on-site.

Work Environment

Application review will begin after September 19, 2025. Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future.

How to Apply

Please apply online, by searching for requisition number R0076315. Complete an application with the following documents :

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants : Apply through your Workday profile by searching "Find Jobs." Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Melanie Sponaugle, unw5dq@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.