Sr. Field Service Technician - Denver, CO

Sr. Field Service Technician - Denver, CO

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

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Department Overview

Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years.

Our leadership, innovation, and experience managing and supporting hundreds of networks help answer the challenges of mission-critical operations.

Job Description

The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations.

The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks.

• Post-sale installation, optimization, maintenance, and management of highly technical mission-critical communication systems.
• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms / errors.
• Perform system hardware and software installation and optimization including advanced troubleshooting skills.
• Manage system availability through routine system maintenance and performance monitoring.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades, or support issues.
• Team with System Manager, Engineering, Project Management, Sales Personnel, System Technologists and our Public Safety Partners to effectively design, implement, optimize, and cut-over advanced communication systems which meet or exceed customer expectations.
• Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios.

Relevant Candidate Experience :

• VHF, UHF, 700 / 800 public radio systems
• 911 / ECW / Airbus equipment
• NG911 infrastructure installation, optimization, and maintenance
• NICE public safety installation, optimization, and maintenance
• Familiar with the latest technologies and troubleshooting techniques in transport, communications, and RF systems.
• On-call 33% of the time with 25-50% required travel within the Denver Metropolitan area and the T7 region.
• Experience with one or more of the following : P25 Systems, NICE public safety loggers, LMR RF systems, wired / wireless communication systems, networking equipment, IT networks.
• Strong knowledge of wired / wireless communications systems, local area networks (LAN), and wide area networks (WAN).
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Experience in the configuration and testing of Motorola two-way radio and subscriber products.
• Good understanding of Motorola trunking, P25, and SmartZone systems.
• Must have good interpersonal skills, as this position requires working closely with internal Motorolans and customers.

Candidate Requirements :

• Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified.
• CET will be required within 6 months of hiring.
• FCC License and industry certifications are a plus.
• Must have / keep a clean driving record.
• Able to develop and present technical training.
• Must be a US Citizen and able to obtain background clearance as required by US government customer(s).

Basic Requirements :

3+ years of experience in one of the following : Electronics, Systems, Field Service, Network Support, IT Support, testing, LMR, RF Systems, or related fields.

Travel Requirements :

25-50%

Position Type : Experienced

Experienced

Referral Payment Plan :

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

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