Medical Assistant - Otolaryngology - West Penn Hospital

Description

GENERAL OVERVIEW :

Under the direction of the provider and as a member of the health care team, assists in coordinating the examination, treatment and health care planning for patients.

Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized workflows.

ESSENTIAL RESPONSIBILITIES :

• Using the team based approach, assists in the coordination of patient care under supervision of the health care provider.
• Prepares and rooms patients within the clinical practice setting according to standardized work flows. Accurately obtains patient vital signs, documents patient information, patient history, tobacco, and medication screening.

May assist in the administration of depression screening tools. Completes annual wellness visit screenings. Reviews, updates and screens medication list in the EHR.

Reviews social history with patient and updates record. If applicable, pends / ''cues up'' orders for required age appropriate screenings, patient prescriptions, refills, or other orders based on AHN approved protocols.

• Performs back office testing following approved AHN protocols and policies.
• Assists providers with examination and procedures.
• May serve as a scribe with additional training.
• Provides follow up with patients at designated intervals via patient's preferred method (telephone, electronic, written) in accordance with provider instructions.

Notifies patients of test results under the direction of provider in a timely manner.

• Prepares exam room for patient visit. Ensures adequate inventory of medical supplies. Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards.
• Cleans and sterilizes instruments per established AHN approved policy and manufacturer's guidelines.
• Accurately performs lab controls and equipment checks as assigned.
• Administers and accurately documents medications in accordance with policy and safe practice.
• Documents accurately in the electronic health record (EHR) according to established standards and work flows.
• Accurately performs clerical office functions and other duties as assigned.
• May require floating / travel between physician office locations.

QUALIFICATIONS : Minimum

Minimum

• High School / GED
• CPR certification
• Completion of a Medical Assistant Program OR 1 year of Medical Assistant OR 1 year in a direct patient care role, including vital signs.

Candidate experience must align with expected clinical duties (i.e., injections, phlebotomy, EKGs)

Certification Requirements :

• Employees who have : graduated from a medical assistant program within five years OR proof of one year of work experience as a medical assistant in the last three years must complete certification training and / or attempt testing within 30 days of hire and must obtain certification within 120 days of hire.
• Accepted Medical Assistant Certification (NHA, AAMA, AMT, NCCT, AMCA)

Employees who have not met the above certification criteria may have the opportunity to sit for a company proctored certification exam when qualified.

Preferred

Associate's Degree

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