Technical Support Analyst
VirtualVocationsErie, Pennsylvania, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Solution Center Analyst I to provide Level I support to users of their systems.
Key Responsibilities
Provides first-line technical support for assigned operational areas via phone and email
Logs all support calls in the call tracking system and retains ownership of user problems
Escalates complex issues to higher-level support as needed and communicates updates to management
Required Qualifications, Training, and Education
Previous Helpdesk experience with telephone support
Experience using call tracking software
Associate or technical degree or equivalent
HDI Certification preferred
Self-starter with a high sense of urgency
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Technical Support Analyst • Erie, Pennsylvania, United States
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