Business Analyst - Salesforce Admin

Position : Business Systems Analyst

Location : Manager is okay with any Client location anywhere in the US

Duration : Through 1 / 31 / 25 + Potential to extend (not guaranteed - right now it is budget-based through the end of fiscal), most likely no conversion at this time

Interview Process : 1-2 rounds via Zoom

We are looking for an energetic and experienced Business Systems Analyst with 3-4 years of experience to join the CX Systems team.

The ideal candidate will have a systems background, a passion for quality and customer service, and enjoy working in a dynamic, fast-paced environment.

He / she will be extremely detail-oriented, self-motivated, results-oriented, and a great communicator. As a BSA, you will interact with various cross-functional teams and define and document business processes and requirements.

Skills / Requirements :

Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.

Salesforce.com system experience is preferred(3+ years).

Salesforce admin or equivalent certification required.

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization and collaborate with cross-functional business partners and technical teams.

Ability to gather and transfer stakeholder requirements into an action plan and deliver on that action plan leveraging internal systems as needed.

Attention to detail with the ability to analyze and solve complex problems and provide documentation, guidance, and instruction to users.

Strong interpersonal skills with the ability to research solutions to issues as they arise.

Ability to manage stakeholder expectations professionally.

Ability to work independently, with general direction and guidance.

Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Responsibilities

Define, document and maintain business processes, requirements, and policies.

Manage and support operations related initiatives identified by CX org.

Identify opportunities for business process improvements and make recommendations as appropriate.

Work with the team to understand and prioritize field requests.

Manage the queue to provide prompt support to end users including consulting the ecosystem to resolve issues and address questions.

System testing of new functionality or bug fixes.

TECHNICAL SKILLS

Must Have

Achieved Certified Salesforce Administrator

Nice To Have

• a Business Analyst
14 hours ago