Director - PFS Hospital - Miamisburg - FT/Days

Overview

Kettering Health Miamisburg

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
• In 2020, KH Miamisburg received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades : Outstanding Patient Experience Award (2017-2019)America’s 100 Best Hospitals for Prostate Surgery Award (2020)Joint Replacement Excellence Award (2020)

Responsibilities & Requirements

Job Summary

This position is responsible for all PFS Shared Services processes for the overall management of credits / refunds, customer service and self-pay to ensure Kettering Health receives maximum reimbursement (within compliance), cash is posted accurately / timely, and patient’s receive quality service regarding their accounts.

Required Skills

Knowledgeable in healthcare billing regulations, proficient in Excel and data analysis, coding knowledge a plus. Ohio Epic Revenue Cycle Users Group

Essential Functions

Job Competencies

1. Knowledgeable of governmental and non-governmental billing regulations and compliant billing practices.

2. Possess strong analytical skills to identify areas in need of performance improvement and manage projects to implement changes with measured outcomes.

3. Align customer service initiatives to support and enhance the patient’s experience.

4. Innovative and creative ability to improve day to day work functions, for Customer Service, Cash, Credits / Refunds, and Self-pay

5. Ability to develop and implement departmental structural changes to allocate workload to align with industry standards.

y to work collaboratively with other departments and vendors to ensure KH receives the maximum reimbursement (within compliance) processes and credits / refunds are completed timely.

s the processing of refunds, credits and cash posting to ensure all payments / credits are posted accurately and compliantly.

8. All other duties as assigned

Management Roles

Management Roles : To achieve the goal of the senior leadership function, the following processes must be done well.

1. Planning for service leadership sets a departmental mission that is supportive of the organizational long-range, strategic, and operational plans, and is reflected in departmental resource allocations and policies.

2. Directing service leadership organizes, directs and staffs commensurate with the scope of services offered.

3. Implementing and coordinating service leadership integrates patient care and support services throughout the organization (not just within departmental confines).

4. Improving service leadership establishes expectations and plans, and manages processes to measure, assess, and improve the performance of the organization through the people and resources they direct.

Leadership Capabilities

Leadership Capabilities

Leadership Roles : Effective leadership defines a strategic plan that is consistent with the organization’s mission, vision and values;

clearly communicates the mission, vision, values and strategic plan throughout the organization; and fulfills the organization’s vision by providing the framework to accomplish the goals of the strategic plan.

As a member of the senior leadership team charged with leadership at Kettering Health Network there are distinct roles to provide for an environment of nurturing, growth and success. These roles include :

1. Leading through vision and values - which includes modeling and mentoring the values of the organization

2. Championing continuous improvement by providing a secure environment in which initiative is encouraged, risk taking is supported and success recognized

3. Building partnerships this includes improving interpersonal relationships. Nurturing people and developing joint ventures with businesses in the community we serve.

Working closely with internal stakeholders and business partners to implement systems and processes that support revenue cycle goals

4. Facilitating learning by modeling a personal openness to change and professional growth of others

Preferred Qualifications

Job Requirements

Minimum Education

BA Preferred, or 5+ years’ experience in billing management

Minimum Work Experience

Five to seven years of progressive management experience in patient accounting.