Help Desk/Field Technician - Level 2 With MSP Experience

Job Description

Job Description

APPLY HERE https : / / www.alcalaconsulting.com / about - us / careers / # / job details / 18230

We are looking for an ambitious, reliable, quick-learning professional for our Help Desk Technician Position. The majority of the technician's responsibilities will be performed remotely with on-site visits as needed.

QUALIFICATIONS :

4-year college degree required. Computer Information Systems degrees are preferred.

U.S. Citizenship required.

We are looking for candidates with the following technical skills.

JOB RESPONSIBILITIES :

• Alcala Consulting Help Desk Engineer provides exceptional customer service and technical expertise on inbound calls and or emails from clients.
• Able to troubleshoot the following : windows networking (mapping network drives, shared folders & printers, etc.); LAN / WAN connectivity, DNS, etc.
• firewalls and routers (port forwarding, etc.); VPN technologies; Windows Domains & Active Directory; desktop operating systems, user profiles, and integration w / Windows domains;

Outlook (hosted exchange, migrations and management).

• Comfortable supporting devices such as servers, PCs, laptops, tablets, firewalls, network shares, email, and their network and internet connectivity, etc.
• Set up, configure, and remediate backup and replication jobs.
• Image new PCs and Macs.
• Write and update standard operating procedures.
• Able to Log, track, and follow-up on customer data, including contact information, problem statement and resolution in ticketing system
• After-hours on-call rotation

REQUIRED EXPERIENCE AND SKILLS

• 4 to 6 years of IT experience (Help Desk, Computer / Network Support, etc.)
• ConnectWise Manage, Automate, and Control experience preferred
• PowerShell, Python, Jinja skills are essential.
• Strong decision making and problem solving abilities
• Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility.
• Excellent interpersonal communication skills
• Nice voice and courtesy skills
• Willing to provide an Exceptional Client Service Experience
• Adaptive to varying client knowledge and skill levels (patience)
• Good organizational skills and the ability to handle multiple tasks

We offer competitive salaries, health benefits (100% company paid), 401k, challenging work, career opportunities, a pleasant work environment and ongoing training.

Thanks for submitting your resume and salary expectations :

NO RECRUITERS PLEASE.

APPLY HERE https : / / www.alcalaconsulting.com / about - us / careers / # / job details / 18230

Company Description

At Alcala Consulting, we have been helping clients with their IT and cybersecurity programs since 1997. Our company is based on integrity, dependability, honesty, extreme ownership, and positive thinking.

We don’t allow drama, politics, and gossip in our team. We foster an environment of professional and personal development.

Company Description

At Alcala Consulting, we have been helping clients with their IT and cybersecurity programs since 1997. Our company is based on integrity, dependability, honesty, extreme ownership, and positive thinking.

We don’t allow drama, politics, and gossip in our team. We foster an environment of professional and personal development.