Non-Commercial Inside Sales Representative

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet.

Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Promotes and utilizes E-Commerce technologies.

Serves as liaison between the CDS and partners within the organization.

Participates as a core member in new customer implementation process; Develop and Maintain customer relationship.

Supports and partners within assigned division and customer assignment; Perform effective route management

Codes perspective bids for National Accounts or CDS as needed

Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks / e-mails to discuss edits and confirm complete orders.

Maintain current knowledge of product and system status within divisions and distribution centers to assist CDSs and customers.

Serves as information resource to CDS, National Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information

Mentor new call center representatives and attend ongoing training sessions.

Arrange exception deliveries in collaboration with Transportation departments, 3rd party order / delivery systems, UPS or any other delivery services aligned with Gordon Food Service (used Chains)

Support CDSs with order guide management

Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed.

Source product based on customer needs with Stock, Non Stock and EPO items (added)

Creates Business Analytics reporting for customers and CDSs as requested.

Recalls (need verbiage if deemed applicable)

Performs other duties as assigned.

Must have excellent written, verbal, organizational and communication skills.

Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

Highly motivated self starter with a focus on details and accuracy in a fast paced environment

Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

Must have good customer service and time management skills.

Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment

Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)

Understand USDA dietary regulations and commodities

Ability to perform 10-key data entry