Director, Program Management.

RAPP Detroit is looking for a Director, Program Management to join our award-winning Program Management team.

WHO WE ARE :

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth.

We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT :

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas : connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE :

Project Management is a key capability at RAPP ensuring the accounts & the agency runs like a well-oiled machine, driving cross-functional collaboration & optimal delivery.

As a Director of Project Management, you are the driving pull behind client projects & internal solutions youre the one who knows how to make things happen.

Youre the strategic master of execution & process from project initiation to delivery. You are passionate about the space from print, DM, & Digital to the web to gaming & mobile.

Youre creative, solutions-passionate, organized, & have exceptional people skills.

YOUR RESPONSIBILITIES :

• Drives the planning & execution across multiple accounts of simultaneous integrated projects.
• Instills confidence in the management of the workflow delivery process, assessing risk & avoiding foreseeable pitfalls of the workflow process.
• Tracks delivery progress & commercially manages the account (i.e. resource, vendor, & budget management) for the benefit of the financial health of the account, team, & the agency.
• Is seen as a knowledgeable & reliable partner via project communication to the Business Drive & provides proactive solutions.
• Is seen as a role model for how things at RAPP get done & exemplifies thorough & proactive communication skills, managing up out & down.
• Proactively manages business & course-correct as need, escalating any issues until addressed with a clear & informed point of view on how to address them.
• Implements & adheres to the agency process & enforces it within the team & agency at large.
• Drives & develops direct reports to ensure compliance with departmental & agency policies & expectations, building the next generation of RAPPers.
• Builds proven internal relationships & when client-facing - is seen as a viable partner ensuring delivery of on-time & on-budget deliverables;

the go-to when it comes to the financial health of the account.

• Takes accountability for / manages the motion of project communication, liaising with all departments from start through completion.
• Ensures operations & resourcing support to meet the client business & agency goals for the account.
• Drives project delivery process collaborating with cross-functional teams / department heads from defining project specifications (goals, milestones, staffing, budget, schedule, & scope) through project completion & optimization (e.

g. measurement, reporting, research & post-mortem. Ensures sign-off.

• Drives resource management partnering with Resource Manager for talent appointments & making sure the account gets the right people for the specific deliverable.
• Resolves critical timeline issues & implications (internally or externally motivated) with viable solutions to address challenges.

Evaluates & optimizes production workflows & processes with a goal of constant improvement.

• Proficient with programs such as Visio, Excel, PPT & MS Project.
• Experience with project management / workflow tools a plus (e.g. Workfront, Lucid, Miro).
• Project documentation samples are required (SOW & Project Plan).
• Is an advocate of the agency process & quality work. Ensures adherence by all parties.

REQUIRED SKILLS :

• Bachelors degree required.
• 8-10 years of experience in CRM & 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.
• Experience and / or certification in project management & methodologies (i.e. CSM, PMP) a plus.
• Experience in multiplatform content extensions & original content production.
• Working knowledge & understanding of web technologies.
• Possess an established track record of successful accomplishment with clients / teams.
• Must be proficient with Microsoft Office products, including MS Project.
• Strong communication & presentations skills - capable of presenting solutions in a clear, logical manner with an informed POV.
• Excellent risk management & negotiation skills.
• Excellent leadership skills with & ability / desire to mentor PM talent.

Project documentation samples (SOW & Project Plan) & presentation example to demonstrate thinking / ability to align key stakeholders required.

Our Hybrid Work Model :

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees.

As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health / vision / dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits.

For more information regarding Omnicom benefits, please visit . A reasonable estimate of the salary for this role, at the time of posting, is $105,000 - $125,000.

This range is specific to Detroit & multiple factors are considered in making compensation decisions including, but not limited to : skill set, experience & training, certifications;

etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO / Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.