Manager II, Sales Service Delivery Tempe, AZ

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Service Delivery Manager working hybrid in Tempe, Arizona / U.

S., you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand?

In this role, you’ll support and motivate Team Leads to make sure they’re on track to meet goals and motivate their teams.

You’ll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support.

You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to the Manager III, Sales Service Delivery. We’re looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on going tasks and projects

What You Bring to the Role

• Associate degree, technical school, equivalent work experience or sales management experience
• Minimum 1 year call center or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Consistently mentor and inspire others
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Customer focused mindset
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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The anticipated range is $50,000 - $55,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and / or skill levels.