Vice President, Technology Service Desk/On-Site Support II

Overview

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VP, Technology Production Services, Audio Engineer (Platinum Services)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.

Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.

Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Audio Engineer to join our Technology Production Services team. This role is in NYC, NY

In this role, you’ll make an impact in the following ways :

Our Team

Technology Services Group (TSG) provides reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY employees to deliver the whole firm to their colleagues and clients around the world.

We are continuously improving automation and bridging the gap between cost, customer needs, and innovative tools to ensure the best possible experience.

As part of TSG, our Technology Production Services team is dedicated to ensuring that our technology environments are best in class.

Our Production Services team delivers a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.

If you are a collaborative continual learner with a global mind-set and a desire to contribute to our company’s top priorities, this is the place for you.

The Role

Our Production Services-Platinum Services Events and AV team is responsible for AV and high-profile global events.

We are seeking a VP, Technology Production Services, Audio Engineer (Platinum Services). You will possess the skills to coordinate, manage, and oversee day-to-day projects, tasks and initiatives for the Platinum Services Team enabling them to maintain and improve overall productivity of Executive event productions.

You will align the team to ensure the maximum efficiency and output of Audio systems in our events spaces.

Key Responsibilities :

• Maintain Audio tuning in all events spaces
• Act as an A1 during high profile events
• Train other members of the team on proper utilization of audio equipment
• Work directly with AV Leads to prioritize projects, align resources and keep on track
• Provide regular updates / chair weekly meetings
• Ensure projects / tasks and daily operations are within scope and budget
• Manage and track Platinum support incidents
• Manage audit, risk and compliance tasks for team
• Coordinate Platinum support resources / ensure adequate coverage during business and off-hours
• Create / maintain Platinum Service documentation library
• Develop best practices and playbooks around high quality Event Production standards to stakeholders / collaborators / participants

To be successful in this role, we’re seeking the following :

• Minimum 7 years’ experience in an Events / Broadcast environment
• Experience as an A1 for high profile events
• Knowledge of Dante systems
• Knowledge of Shure Axient system
• Strong written and verbal communication competency
• Excellent interpersonal skills and experience engaging with executive stakeholders, including C-suite and Boards of Directors.
• Highly organized with outstanding attention to detail, able to work effectively under pressure and tight deadlines within a dynamic environment.
• Ability to work non-standard work hours due to global nature of role
• Solid organizational skills, attention to detail and ability to multitask
• Basic knowledge of IT systems
• Project Management experience desired but not required

Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

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