Customer Support Specialist

A company is looking for a Customer Support Specialist to enhance customer experiences and promote secure online authentication.

Key Responsibilities :

Triaging and resolving customer support tickets throughout the customer journey

Providing empathetic support via a ticketing system and creating customer promoters

Collaborating with teams to improve the overall customer experience and advocating for customer feedback

Required Qualifications :

2+ years in a customer-facing role

Experience with modern ticketing tools (e.g., Salesforce Service Cloud)

Ability to thrive in a fast-paced, global environment

Curiosity and drive to improve processes and customer experience