Customer Service Representative - CSR

Customer Service Representative - CSR

Operations Frontline Jobs Durham, North Carolina

Description

Position at SBM Management

SBM is currently looking to hire a CSR / Custodian to join their team! The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written.

Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and / or decision-making.

May need to explain work methods & instructions. Aid in training others or demonstrate work processes.

Responsibilities

• Floor care (vacuuming, mopping, carpet spotting)
• Surface care (dusting, sanitizing, glass / mirror / window cleaning, metal / wood polishing, clean blinds and draperies)
• Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
• Light maintenance (replace light bulbs, restock supply cabinet / room)
• Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch-list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems, and of the environment.

Qualifications

• Authorized to work in the US
• Must be able to clear background
• Must have reliable transportation
• Must be able to communicate in English
• Less than high school education or up to one month related experience or training or equivalent combination of education & experience.
• Completed all safety certifications
• Ability to Read 2-3 syllable words, recognize similarities and differences between words and series of numbers.
• Ability to print clearly and speak simple sentences.
• Ability to communicate effectively with co-workers, supervisors, managers, and customers.
• Know how to add and subtract two digit numbers and to multiply and divide with 10’s and ’s.
• Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.
• Required to have a valid driver’s license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance

Shift : 1st 6 : 00 am - 2 : 30pm

Compensation : $14.00 - $14.50 per hour

SBM Management Services, LP and its affiliates are proud to be equal-opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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