Customer Service Representative

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning.

At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill.

We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you.

Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

WHAT YOU'LL DO

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
• Multitask while assisting customers
• Maintain a high level of Customer Satisfaction and quality scores
• Educate customers on the use of our website and books

WHAT YOU'LL BRING

• Customer-centric attitude
• Critical thinking and problem-solving skills
• Excellent communication skills, both written and verbal
• Active listening skills
• 2+ years of call center experience
• 2+ years of online customer service chat experience
• Ability to multi-task, set priorities and manage time effectively
• Excellent Attendance
• Experience in the use and application of the most current technologies and products used in the industry
• Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
• Ability to set up and troubleshoot equipment, independently.
• A strong ability to work between multiple screens and open computer windows to answer questions while on the phone / chat and Microsoft Teams.
• Ability to work autonomously in a goal-or-paced, self-motivated team environment
• Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
• Bring a positive and respectful attitude every day, while working independently and as a part of a team.

LOCATION

This is a hybrid, work-from-home and in-person position located in Dallas, TX. Applicants must be within driving distance of Dallas, TX.

ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

WHY YOU'LL LOVE IT HERE

• $13.50 - $15.00 per hour (based on experience)
• Flexible scheduling
• Earn Paid Time Off at Accrual Rate of 15-days per year
• 6 Paid Holidays per calendar year
• Medical & Vision Insurance
• Dental Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid STD / LTD
• Company paid Life Insurance
• Annual bonus incentive
• Professional development & growth opportunities
• Work with nice, fun people
• FREE BOOKS!

POSITION TYPE / EXPECTED HOURS

Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours.

Weekend shift(s) are required for this position.

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