Senior Manager, US Card Messaging & Marketing Operations

West Creek 6 (12076), United States of America, Richmond, Virginia

Senior Manager, US Card Messaging & Marketing Operations

Role Summary

Capital One, a Fortune Magazine "100 Best Companies to Work For," is seeking an experienced Messaging & Marketing Operations Leader.

The Capital One US Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation capabilities supported by well managed delivery processes.

We strive to be a catalyst and enabler for the business to achieve its growth targets through the delivery of quality, well-managed marketing & servicing campaigns.

This exciting Sr. Manager, Messaging & Marketing Operations role will be at the helm of leading the operations transformation and modernization within US Card, bringing together an agile operating model, scaling, and change management.

This role will work closely with leaders across Card to drive strategy and execute on high priority projects while leading transformational operating models and process changes to drive towards the destination of operations delivery.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

Responsibilities

• Leading moderate to large complex projects and programs by providing strategic direction
• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
• Partnering cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive project delivery
• Demonstrate a proven track record of excellent process management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Drive efficiency and effectiveness of messaging execution, including automation of planning and scheduling tools on Workfront
• Prioritize, negotiate and remove blockers to orchestrate successful launch of intent in a well managed environment
• Identify and implement process improvements in coordination with delivery leads to drive issue resolution / risk mitigation activities
• Lead cross-functional Delivery Operations team and establish resourcing and capacity models for prioritization to enable transformation journey
• Drive efficiency of campaign builds through automation and optimization of the end-to-end process

Characteristics we're seeking

• Seasoned Marketing Delivery / Operations leader driving transformation and change management of teams
• Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions
• Strong process skills with the ability to proactively identify impediments on the critical path and remove them
• Excellent communication skills to engage intent owners across a variety of levels and experience with Marketing Experience delivery
• A structured problem-solving approach to help a team work through a wide range of issues, innovating thinker on efficiency and effective operations
• Ability to prioritize across different types of value dimensions while maintaining a balance of performance and quality / risk
• Desire to collaborate across component teams and organization structures to influence core needs for partners marketing and business needs
• A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 8 years of Process and Project Management experience
• At least 4 years of experience working in marketing campaign delivery in a regulated industry
• At least 2 years of experience working in marketing automation platforms

Preferred Qualifications

• Master's Degree
• 9+ years of Process / Project Management experience
• 2+ years of People Management experience
• 2+ years leveraging Workfront or other project management systems
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).