Description
We're looking for a HR Coordinator , working in IT (excluding Telecommunication) industry in Atlanta, Georgia, United States .
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
- Provide superior customer service to employees and managers of the company via our Concierge customer portal, and other social channels.
- Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
- Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.
- Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
- Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
- Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and / or manager’s experience with the process.
- Assist with User Acceptance Testing for system enhancements.
- Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
- Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
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