Customer Service Advocate I
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
Accurately documents inquiries.*15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems. Responds to, researches and / or assists with priority inquiries and special projects as required by management.
10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and / or other customer comments, and makes recommendations for changes to management.
Follows through on complaints until resolved or reports to management as needed.*5% Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.*5% Identifies and promptly reports and / or refers suspected fraudulent activities and system errors to the appropriate departments.
Education : Required Education : High School Diploma or equivalentRequired Work Experience : NonePreferred Education : Associate DegreePreferred Work Experience : 2 years-of customer service or call center experience., Languages : English
Claims Customer Service Advocate
US Staffing firms by SIA for 9 consecutive years.We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.Mindful of the opportunity gap, we provide balanced solutions for both employers and job seeke...
Claims Customer Service Advocate III
Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed. Assists in training claims customer service representatives. Strong customer service skills. Researches and responds to comple...
Healthcare Customer Service Advocate
As a Healthcare Client Support Advocate you'll be the cornerstone of our customer service team, providing prompt, accurate, and courteous responses to all inquiries. If you’re a motivated individual with a passion for customer service and a knack for solving problems, apply today to join our team as...
Customer Service Advocate I
Strong customer service skills. Two years of customer service or call center experience. You will provide effective customer relations by responding accurately, timely and courteously to telephone, written, web or walk-in inquiries. In this role, you will provide feedback to management regarding cus...
Customer Service Advocate I & II
We're seeking Customer Service Representatives to work at the largest employers in South Carolina. What's a typical day as a Customer Service Professional? You'll be:. Have strong customer service skills. Apply to be a Customer Service Professional today!. ...
Customer Service Advocate I
Kelly® Professional & Industrial is looking for *Customer Service Advocate I in Columbia, SC!**Schedule: *4 weeks of training, hours will be 8:30am-5pm, Monday-Friday. Strong customer service skills. Weekly Pay on Friday’s**Temp to Hire**Onsite Position**Duties:** Provides prompt, accu...
Claims Customer Service Advocate II
Strong customer service skills. Two years customer service experience in an office environment. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. ...
Customer Service Advocate II
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Provides feedback to management regarding customer problems, questions and n...
Claims Customer Service Advocate I
Title: Claims Customer Service Advocate I. ...
Customer Service Advocate II
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Provides feedback to management regarding customer problems, questions and n...