Customer Service Representative (CSR) – Remote

Title: Remote Customer Service Representative - Teladoc

Status: Remote, W-9 (Independent Contractor)

Being a Customer Service Representative for Teladoc:

As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.

If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

This customer service opportunity pays independent contractors $12.50 per hour.

After passing certification and servicing at least 10 hours per week for each of the 4 weeks following certification, you’ll also be eligible for a $250 certification incentive.

It’s remote and flexible.

You’ll be taking calls and making money from the comfort of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.

Essential Functions:

• Answer incoming calls
• Review customer history as necessary
• Follow policy and procedure guidelines
• Register patients
• Verify memberships
• Add customer to the appointment queue
• Help answer billing questions and resolve billing issues
• Help with basic technical issues
• Document information and outcomes as necessary

About You:

Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:

• Strong attention to detail
• Excellent communication skills
• Able to maintain a focused, professional environment
• Positive attitude
• Empathy, patience, and integrity
• Self-sufficient and organized
• Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
• Able to maintain confidentiality and secure sensitive information

To be a Customer Service Representative for Teladoc, you will need a Windows PC. Macs and Chromebooks are not supported at this time. In addition, you’ll need a computer and equipment meeting the following specifications, at a minimum:

• Internet: High-speed, hardwired internet (no WiFi or satellite)
• Operating System: Windows 10 or 11
• Processor: Intel Core or Intel Pentium 4
• At least 8GB of useable RAM
• At least 200MB of free hard drive space
• Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
• Sound: Sound card (standard on most computers)
• Virus Protection: Up-to-date anti-virus software
• Headset: USB noise-canceling headset

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.